TROWBRIDGE resident Stewart Benford has welcomed news that the Government may introduce reforms to freeholder and leaseholder laws. If passed by Parliament, the reforms could allow them to change the estate maintenance provider to 650 homes on the Castle Mead development. South West Wiltshire MP Dr Andrew Murrison has told residents in Castle Mead, Trowbridge, that he anticipates reforms in the next two Parliamentary sessions. The news has been welcomed by Mr Benford, a member of the Castle Mead Residents’ Group, representing homeowners in the area. They have been battling with GreenSquare Estates, part of the Chippenham-based GreenSquare Housing Association, for better quality public open space maintenance.
MP offers hope on complaints about GreenSquare estate maintenance
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GreenSquare pledges to respond to Trowbridge residents concerns about maintenance
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Social housing group GreenSquare is facing increased pressure to improve its service to tenants. GreenSquare owns and manages over 12,000 homes in the region, with around 7,000 of these in north Wiltshire. Chippenham MP Michele Donelan says she has received 61 complaints in the past six months and now wants tenants who have a grievance to get in touch. I worry greatly about the ones that are not approaching me for help and urge anyone impacted to seek my assistance., she said. Also the severity of some of the cases I have had are alarming to say the least. She said there remains a disconnect between the policies and assurances given from the top versus what the frontline customer services are offering especially with the out of hours service.