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Every day between 10 a.m. and noon, Lakshmi Ragunath’s calendar is blocked for what she calls ‘Happiness Calls’. A member of Dignity Foundation, 70-year-old Lakshmi is a volunteer with the helpline programme that calls upon ‘home-alone’ senior citizens who want to talk to somebody.
Lakshmi calls a senior citizen from the list provided to her by the Foundation. She has also drawn up her own list of seniors who need such help. “I have at least one caller a day. There are days when more than two would call. The average duration of these calls lies somewhere between 15 minutes and an hour,” says Lakshmi, who has been engaged in this service for many years now.