they say the current compensation system takes too long, pays out too little, doesn t show respect or empathy in short, is broken and should be replaced. an organisation that is supposed to be helping survivors recover and rebuild, it says, is instead consistently doing them harm. the government told us the compensation scheme has paid out more than £150 million in the last year alone, but we know more must be done, they say, which is why the government is reviewing the support available. joanne has been told she needs what s called low level living, a bungalow. but after a process that s taken six years, the compensation authority has offered her £25,000 for her injuries, which she describes as an insult. i don t even think that you should have to apply for something. it should just be there.
joanne spent 11 weeks in hospital. her severe injuries meant she had to give up herjob at a local primary school. it was a real vocation. absolutely loved it, and was good at it as well. was really good at it. i was a busy working mum, working full time, spontaneous, running a busy house and, yeah, a full life, you know? and now i feel like i m just existing. i don t. ..have a life, really. joanne started the process of claiming compensation from the government run criminal injuries compensation authority. i put my faith in the systems, and in the government. this was a terror attack. so i thought, well,
spontaneous, running a busy house and, yeah, a full life, you know? and now i feel like i m just existing. i don t. ..have a life, really. joanne started the process of claiming compensation from the government run criminal injuries compensation authority. i put my faith in the systems, and in the government. this was a terror attack. so i thought, well, of course we ll be looked after because it s their duty, surely, to be there and be that support for victims of of terror? but that. ..that didn t happen. joanne says she was asked again and again to prove the extent of her injuries. i feel totally degraded
which is why the government is reviewing the support available. joanne has been told she needs what s called low level living, a bungalow. but after a process that s taken six years, the compensation authority has offered her £25,000 for her injuries, which she describes as an insult. i don t even think that you should have to apply for something. it should just be there. no one has got in touch with me to ask me, how are you? you know, how are you doing? or, how are you now? you know? no one, in government or anyone. they don t care.