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WheelHouse IT: What is IT Service Management? FORT LAUDERDALE, FL / ACCESSWIRE / January 26, 2021 / IT Service Management (ITSM) is often regarded as the sum of every process involved with the IT lifecycle in terms of designing, delivering, and supporting IT outcomes on behalf of a business. ITSM is more than the mere actions of support that the IT team provides. They are a distinct set of policies put into practice by a workplace or a Managed Services Provider. While the ITSM policies in every workplace are unique, the guiding principles include regularizing processes and generating end-to-end coverage. ITSM Processes A computer in the office goes down and a new one must be installed and connected to the workplace networks. Who is responsible for the installation? Where does this fall on the list of priorities?

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