A new report from Cisco finds 62 percent of consumers say that their expectations of digital experiences are far higher now than they were two years ago.
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Cisco: The findings also shed light on the changing consumer behavior towards mobile apps. 63% of consumers stated they felt disrespected by brands whose applications do not meet their expectations, 69% are less forgiving of brands when problems occur, and 88% have stopped using or deleted applications because of performance issues over the last 12 months.