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the author of uplifting service. ron couchman. nice to be here. tips by the way you say be appreciative and polite it s hard when you are in those situations not to get fiery how can it pay dividends. it pays dividends to you as the customer and service provider. there is always two sides to every story. on one side is the service provider and their job is to give you uplifting service. the way you are as a customer can also impact their mood and their desire to give you good service so be an uplifting customer. i had a friend who booked a first class ticket. she wanted to sleep on the plane in those american airline seats that go all the way back there was a change in the configuration she got bumped to business class which was a totally different seat. there are people still sitting in first class. she was annoyed. the flight attendance can t. everybody told her to calm down. she ended up sitting in business class and lost all that money that she paid.

Ron couchmanService providerMary kennedyAirline seatsStimulus moneyFirst classBusiness classFlight attendanceBusiness class which