ok, great. [ male announcer ] and we do. it s how edward jones makes sense of investing. it s how edward jones makes sense of investing. we are about to make more gooddeliveriesverybody. to more places than anybody on earth. we have the speed. we have the technology. and we have the team. we made over 15 billion successful deliveries last year. 15 billion! football has a season. baseball has a season. this is our season. for more than 30 years, ron
alfred has doned disaster masters, a full service crisis management business he now runs with his wife, melissa. among other services disaster masters offers assistance with severely cluttered homes. we know that we can help those people. ron and i are both project managers. we go in and help people that are living in unsafe and unhappy and unhealthy conditions. but according to ron, disaster masters services are only available to those who make the call themselves, to take their own first step toward recovery from excessive hoarding. the first question i ask them is are you calling for yourself or somebody else. 70% of the phone calls i get are third parties trying to fix somebody. those people i say, sorry, can t help you. i can t help somebody that s not interested in helping themselves. when a call comes in in 2010
computers. fearing eviction, he calls in the experts. the disaster masters. he felt that the landlord was about to create an action and eviction. he felt the pressure. 2005. ron and melissa head out to survey the scene. he welcomed us in and really said the magic words that fix it people love to hear, like ron and myself, which is will you please help me? please help me. and what they find shocks even a team of experienced professionals. this place was one word abysmal. you had to push the door open with your shoulder to get it open. then you walked around sideways like this to slip in. just get in. and from there, there was virtually everything, food, clothing, stuff, everywhere. the debris in this case was a lot of trash, but also a lot of computer parts.
he loved tinkering on computers and taking them apart. just like everything. lunch containers, soda bottles, you name it. everything you can buy at the grocery store, you bring it home and it was all there. a lot of paperwork. people have a huge problem with what to do with paper. the crew begins carefully sifting through the debris room by room. we don t take the snow shovels and just haul the stuff into a trash can. we actually go through everything. we re going through those papers looking for stocks and bonds and photographs and birth certificates and things like that. the removal takes a seven-person crew three days to complete. we left him in really good shape. the cluttering client avoids eviction. and just months after the cleanup, they receive an unexpected call. out of the blue has a conversation with ron and says,