Customer relations platform ServiceDock acquired by Critizr
The Dublin start-up had raised €500,000 from backers and counted a number of large brands among its clients.
ServiceDock, an Irish start-up that has developed a customer feedback platform, has been acquired by French company Critizr.
The ServiceDock platform is used by retail businesses to manage their customer relations and gather data from customers through messaging apps like Facebook’s Messenger.
The Dublin-based start-up was founded in 2016 by Leonardo Correa and Oisin Ryan. It had raised €500,000 from Enterprise Ireland and angel investors including CapF9 Ventures founder Barry Brennan.
France’s Critizr, which develops similar products for customer engagement, said it will be integrating ServiceDock’s products with its own to fuel its push into the Irish and UK markets. No financial terms for the acquisition have been disclosed. The French company has raised more than $18m from investors to date, with b
Dubot: world is becoming increasingly message-centric
Critizr, Europe’s leader in customer interaction management, has today (26 January) announced the acquisition of Dublin-based retail customer experience and messaging start-up ServiceDock.
The deal, completed at the end of December 2020 for an undisclosed sum, will strengthen Critizr’s position within UK and Irish markets, as well as augmenting the capabilities of the Critizr Connection platform with ServiceDock’s advanced instant messaging technology.
The announcement marks an ambitious next step in Critizr’s goal to be the leader in omnichannel experiences for retail, offering powerful solutions that connect conversations between store teams and customers to drive a culture of customer-obsession through the organisation.