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Robert Uribe, the 911 Technology and Communications Administrator for Dallas Police Dept., said that they had staff in hotels so they could be close to work. He said supervisors and managers are jumping in to take calls to help elevate the amount of calls. We re trying to manage these calls as effectively as we can under these circumstances, said Uribe. What I will tell you, please be patient, if you call 911 for an emergency, please hold the line, do not hang up, it s more important that you stay on the line until we answer the phone, said Uribe. Uribe said they have seen extended wait times, given that they re receiving calls not related to police or emergencies.

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