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The pandemic got seniors to buy groceries online. That might not last. Matthew Boyle View Comments When the pandemic hit the Brookdale Chambrel senior living community in Williamsburg, Virginia, Nancy Crowell knew hopping in the car and heading to the local Harris Teeter supermarket was out of the question. The virus was spreading fast, and Brookdale s residents were being encouraged to stay put. Staff set up computers in the main common room and began teaching residents how to open online accounts to order groceries. Crowell s first attempt to order from Kroger Co. s Harris Teeter chain failed, so the 85-year-old retiree switched to another local grocer s website only to discover an annoyance familiar to legions of online grocery shoppers: substitutions of her favorite brands and products. Once, I ordered a few ounces of bouillon and got a great big quart bottle, she said. It s still in my closet.

United statesNancy crowellVivian paquetteJody holtzmanRobert moraisBrookdale chambrelMorgan stanleyKroger coHarris teeterSenior support serviceColumbia business schoolInstacart incBrick meets clickBaby boomersஒன்றுபட்டது மாநிலங்களில்நான்சி காகல்