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Counting coins received from a primary school tuckshop till, Angela Cramp was at her wits’ end.
As the operator of Australia Post franchises in the Illawarra and the NSW Southern Highlands, Cramp regularly found herself sorting loose change. Post offices, often the only banking option in regional areas, made a pittance from small business deposits while struggling to turn a profit themselves.
But Cramp, who is head of the licensed post office (LPO) operators group, realised she’d found a powerful ally when Holgate spoke to her soon after being appointed as the new boss of the $7.5 billion corporation in June 2017, and started telling her about post office closures in the north of England.