our troubled schools need a super hero, and we found one. he s our person of the week. good evening. the phone calls were ugly and harrowing. they came early in the morning, late at night, over and over again. in these tough times, it may be no surprise that debt collectors calls are the country s top consumer complaint, but these one crossed all boundaries of decency. racist, pornographic, even targeting someone who owed nothing. tonight, our investigation has found the callers behind these vile shakedowns were hired by a company working for one of america s banking giants. brian ross is here to break this story, and brian, this evidence is stunning. reporter: it really is, george. the tactics have reached an all-time low, including the racist, on scene phone calls used in some cases on behalf of of america credit card led to the following message from a debt collector. what s up you [ bleep ] [ bleep ]? talking about going back to, um, mexico and [ bleep ], go back
ground than the people on the ground. when we start to have this top driven rule of engagement, youñ are indeed putting our young men and women in a very bad situation. if you re out in the middle of the night on a road in afghanistan and iraq and you got a shovel, you got a wheelbarrow and a couple of oblong looking device with wires coming out of it, i don t think you re out there planting fruit, but yet, our young men and women have to ask for clearance. look at any of these apache gun tapes and you will hear them calling back asking them to engage when they have eyes on the target and they clearly know what is happening. . . we knew what they went through. you know about the four gentlemen who had plastic explosives here in york and wanted to blow a synagogue. we know about the men who got this from yemen and came back and shot soldiers. we have the illegal immigrant in dallas. we had the fort dix 6. all of these things are happening right here, not to mention the chri