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Transcripts for BBCNEWS Nicky Campbell 20240604 08:57:00

the face. there was no help. but there was the face. there was no help. but there was no the face. there was no help. but there was no help at all. but this is it, richard, we say talk to them and have a conversation but if they turn around and say, sorry, no can do. what then? turn around and say, sorry, no can do. what then? yeah, of course not eve one do. what then? yeah, of course not everyone is do. what then? yeah, of course not everyone is going do. what then? yeah, of course not everyone is going to do. what then? yeah, of course not everyone is going to be do. what then? yeah, of course not everyone is going to be treating - everyone is going to be treating people as they should be. as we talked a little about earlier, not all energy bills are created equally sadly. young people on direct debits come on standard charges, on prepayment meters who are optically struggling. i would say in circumstances like that please do get in touch with somebody like stepchange or

Transcripts for BBCNEWS Nicky Campbell 20240604 08:24:00

at the same time, pipeline breakdowns, infrastructure issues, that initially push the prices up. and then the war started and made things worse. i think it is really difficult. i do not think there is an easy solution. i have so much sympathy with customers who do not know whether they are coming or going, frankly, on energy prices. especially with the price cap changing four times a year as opposed to twice a year. lets talk to richard- opposed to twice a year. lets talk to richard. you opposed to twice a year. lets talk to richard. you wanted opposed to twice a year. lets talk to richard. you wanted to - opposed to twice a year. lets talk to richard. you wanted to talk- opposed to twice a year. lets talk i to richard. you wanted to talk about the price cap. it might have been something we discussed, but maybe this is one for kevin. what you want to say? this is one for kevin. what you want to sa ? , , , , ., to say? it s rubbish, giving an ener: to say? it s rubbish, giving a

Transcripts for BBCNEWS Nicky Campbell 20240604 08:39:00

hello to all of you thanks for getting it. we have also got richard layne with us. he is director of external affairs at step change, the debt charity. richard, good morning to you as well. let s start very quickly with one to you, richard. what are you making of all of this today? how do you think it all balances out for the typical consumer? balances out for the typical consumer? ~ ., ., consumer? we have to welcome ositive consumer? we have to welcome positive news consumer? we have to welcome positive news when consumer? we have to welcome positive news when we - consumer? we have to welcome positive news when we have i consumer? we have to welcome positive news when we have it, i consumer? we have to welcome i positive news when we have it, don t we? and this is some good news that the charges will be going down but as you have just alluded to for most households it will be pretty marginal as government support has come to an end already and at step change we have put in the

Transcripts for BBCNEWS Nicky Campbell 20240604 08:29:00

the rates god, fix it in the summer because the rates are god, fix it in the summer because the rates are at god, fix it in the summer because the rates are at the god, fix it in the summer because the rates are at the lowest. - god, fix it in the summer because the rates are at the lowest. a i god, fix it in the summer because the rates are at the lowest. a loti the rates are at the lowest. a lot of peopie the rates are at the lowest. a lot of peopie we the rates are at the lowest. a lot of people we speak the rates are at the lowest. a lot of people we speak to, the rates are at the lowest. a lot of people we speak to, the - the rates are at the lowest. a lot of people we speak to, the leave the rates are at the lowest. a lot l of people we speak to, the leave it to october. of people we speak to, the leave it to october, november, of people we speak to, the leave it to october, november, and - of people we speak to, the leave it to october, november, and it s i o

Transcripts for BBCNEWS Nicky Campbell 20240604 08:54:00

must be looking forward to a little bit, riuht? .., must be looking forward to a little bit, riuht? ., must be looking forward to a little bit, riht? ., ., , bit, right? i can t wait, i m really excited. bit, right? i can t wait, i m really excited- i bit, right? i can t wait, i m really excited. ithink bit, right? i can t wait, i m really excited. i think financially - bit, right? i can t wait, i m really excited. i think financially when l excited. i think financially when you are a bit better off and your headis you are a bit better off and your head isjust you are a bit better off and your head is just above water at least you have got a bit of disposable income and think maybe i can do this, maybe i can take my daughter out on this day and it is just everything kind of improves your health and improve your mental state, your morale. health and improve your mental state, your morale. indeed. this is it, richard state, your morale. indeed. this is it, richard lane,

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