By Mark Lawrence, Richard Alam and Zoe Carter 2021-01-08T06:00:00+00:00
The housebuilding industry is about to get its own ombudsman, who will need to operate within the existing complex contractual and statutory framework
A New Homes Ombudsman is being introduced by the government’s landmark Building Safety Bill and will be brought to fruition by Natalie Elphicke MP, who is overseeing the appointment of the ombudsman and the creation of a code of practice. As a result, in early 2021 there will be a new sheriff in town to impose new rules on the housing market, offering purchasers a means of redress for problems with new homes.