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Monroe County legislators vote against funding study on replacing RG&E with public utility

The possibility of replacing RG&E with a publicly-owned utility will be front and center for Monroe County lawmakers Tuesday night.

Metro justiceAlexis arnoldMohini sharmaRge communicationsMonroe county office buildingMonroe county legislatureMonroe countyCommunications manager alexis arnoldBilling errorsCustomer serviceIndependent studyPublic utilityRg amp e

RG&E, community advocates react to Monroe County rejecting funds for public utility study

The Monroe County Legislature has voted against funding a public utility study.

Metro justiceMohini sharmaAlexis arnoldRge communicationsMonroe county legislatureCommunications manager alexis arnoldBilling concernsCommunity advocatesCustomer complaintsLegislature voteMonroe countyPublic utility studyRg amp e

Allegany County woman received utility bill after fire destroyed her home

In February, Gailann Gawlick said her house in Caneadea was destroyed in a fire. She said utilities were cut after the fire, but a few weeks later she said she got a $356 bill from RG&E.

Gailann gawlickMichael schwartzSolver michael schwartz7 problem solversProblem solversRg amp e

NYS program offers financial relief for winter heating bills

As the cold settles in, RG&E says the average customer can expect lower gas heating bills, but it's not the same story for your electric bills.

Christine alexanderCustomer serviceVice presidentMonroe countyRg amp eBusiness financeInternet of thingsSmart meterRgs energy groupElectric powerElectric power distribution

Meetings Scheduled to Hear From RG&E Customers with Complaints

The state Department of Public Service has scheduled meetings in two weeks to hear from RG&E customers with customer service complaints.

Department of public servicePublic serviceRochester cityRg amp eDepartment of public serviceCustomer service complaints

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