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Retailers excited about gen AI; retailers don t have the data foundations in place for gen AI - Salesforce study exposes some harsh realities

You can't build a revolution on dodgy foundations - retailers have a lot of work to do on data strategies if they are to realize the benefits of generative AI.

Rob garfSam altmanRetail ai councilEmployee experienceConsumer goods

Unlocking Recent Retail Trends, From Sales Forecasts To Tech Impact

Unlocking Recent Retail Trends, From Sales Forecasts To Tech Impact
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United kingdomUnited statesLas vegasHenry coutinho masonSteve ellisRetail ai councilTt supermarketRetail tech research dataMarks spencerShoppers drug martConsumer returnsInternational consortium of shopping centersConsumer returns surveyInternational consortiumShopping centersFuture normal

Generative AI: Powering Personalized Retail Experiences, But Data Hurdles Remain

A report by Salesforce and Retail AI Council highlights the surge of generative AI adoption in retail aiming to enhance shopping experience

Building trust in generativeCustomer serviceRetail ai councilUse casesData silosSingle customer view