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incredibly good time, we might amp up the energy, or if you are tense or seem to be nervous because maybe you are here for a job interview or something like that with a lunch meeting, we might sort of calm our voice down a little bit. with all of the attention with the customer s comfort, it might be surprising to learn that the customer is not their number one priority. put your customer second, absolu absolutely, because if you really want to have great customer satisfaction, your customers will never be any happier than the people who are working in your company. we believe that relationship between the management and the staff is the most ime pornt relationship. and from there, our guests will necessarily be taken care of. and one of the toughest tasks of hospitality comes when somebody on the restaurant team makes a mistake. it can take teamwork to fix it. and we really ask our teammates to be incredibly creative and image anytive and