boggling 11 hours. of course the problems didn t stop there. the tens of thousands of air travelers around the country whose holiday plans were torpedoed by cancellations and flight delays with no help in sight. some won t make it to their destinations until after the new year and the initial anger and frustration is only growing. we look up at the screen and it said canceled. within three minutes of walking into the door. so we had no other plans. we didn t prolong our hotel stay, we didn t do anything. they re telling us they can t tell us anything. the airlines couldn t tell us anything. that sounds highly inefficient. we re on a standby right now. if that doesn t come through we ll be in real big trouble. i m definitely going to get home sooner or later. if i don t, i ve got to stay here. i don t have any choice. more than 10,000 flights have been canceled since last week s blizzard, bringing air traffic to a standstill coast to coast. with reservation agents overloaded
of course the problems didn t stop there. the tens of thousands of air travelers around the country whose holiday plans were torpedoed by cancellations and flight delays with no help in sight. some won t make it to their destinations until after the new year and the initial anger and frustration is only growing. we look up at the screen and it said canceled. within three minutes of walking into the door. so we had no other plans. we didn t prolong our hotel stay, we didn t do anything. they re telling us they can t tell us anything. the airlines couldn t tell us anything. that sounds highly inefficient. we re on a standby right now. if that doesn t come through we ll be in real big trouble. i m definitely going to get home sooner or later. if i don t, i ve got to stay here. i don t have any choice. more than 10,000 flights have been canceled since last week s blizzard, bringing air traffic to a standstill coast to coast. with reservation agents overloaded rebooking those fl
been canceled since last week s blizzard, bringing air traffic to a standstill coast to coast. with reservation agents overloaded rebooking those flights has been a nightmare. imagine calling desperate for help only to get this message. thanks for calling continental airlines. due to the weather in the northeast, we re experiencing unusually high call volume and are unable to take your call. check the status for a flight or check in for a flight with your handheld device by going to pda.continental.com and enter your flight information. so what exactly went wrong? some experts argue nothing did. they say the aviation system is working just fine given the circumstances. the aviation system is not broken at all. we had the severe weather situation in the northeast united states. others say thousands of flights may have been canceled prematurely all because of the new airline s passenger bill of rights. this was the first big test of the tarmac wait rule since it went into effect