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Apple Secures Top Spot in Cell Phone Market, Shares Lead Among 5G Phones With Samsung

Customer satisfaction with wireless service overall improves 1% to a score of 74 (out of 100), according to the American Customer Satisfaction Index (ACSI) Wireless Phone Service and Cell Phone Study 2022-2023. Mobile network operators (MNOs) and full-service mobile virtual network operators (MVNOs

United statesForrest morgesonWireless phone serviceProfessor of marketing at michigan state universityBoost mobileAmerican customer satisfaction indexCell phone studyAssistant professorMichigan state universityResearch emeritusXfinity mobileStraight talk wirelessWalmart family mobileSimple mobilePhone service

Opinion - A revolution of hope

It is such a revolution that we need to keep the future in our hands ahead of the 2024 European elections

France generalCzech republicVaclav havelSandro goziEurope medialabCommittee of regionsGeremek foundationCollege of europeEuropean commissionEuropean affairs of czech republicAssociation civic tech europeEuropean affairs of franceSciences poWorld warResearch emeritusEuropean affairs

Customers Give Hotels 5 Stars as Guest Satisfaction With the Industry Surges, ACSI Data Show

Good news for the travel industry: Not only are folks giving in to wanderlust again, but they’re enjoying all the accommodations along the way.

United statesForrest morgesonExpedia travelocityProfessor of marketing at michigan state universityMarks of american customer satisfaction indexAmerican customer satisfaction indexTravel studyAssistant professorMichigan state universityResearch emeritusRegistered marks

Connecticut s largest electric utility fares poorly in study

Eversource had the second worst score among 28 energy utilities included in the study, just ahead of Pacific Gas & Electric.

United statesJoel gordesMitch grossForrest morgesonMarketing at michigan state universityAtmos energyUnited illuminating coMichigan state universityResearch emeritusWest hartford basedForrest morgesonMitch grossJoel gordesResearch emeritusWest hartfordAcific gas amp

Luxury Brands Outperform Mass Market in Consumer Study

Satisfaction with luxury nameplates increases 2.6% to 80 in the American Customer Satisfaction Index Automobile Study 2021-2022.

United statesForrest morgesonMichigan state universityAmerican customer satisfaction indexAutomobile studyGeneral motorsResearch emeritus

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