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Google, Symphony unveil AI JV to help banks manage voice calls compliance risk

Symphony, the markets infrastructure and tech firm, is teaming up with Google to ramp up its voice analytics offering to banks and investment firms, executives told Reuters, as regulators get tough on communications compliance. The U.S. Securities and Exchange Commission has imposed more than $2 billion in fines for missteps in this space, largely linked to the failure to track or record business-related text messages sent over unauthorised platforms during COVID-19 lockdowns. As the sector-wide crackdown on messages and emails reaches a climax, financial firms are now bracing for possible probes into their usage of voice and video calls, of which only a fraction of communications are routinely recorded and retained, sources told Reuters last month.

symphony: Google, Symphony unveil AI JV to help banks manage voice calls compliance risk

Symphony, which counts banks like Goldman Sachs and JPMorgan among its 1,000-strong client base, will use Google Cloud s generative artificial intelligence platform, Vertex AI, to enhance its Cloud9 voice product with more sophisticated speech-to-text and natural language processing (NLP) capabilities.

Google, Symphony team up to use generative AI for voice analytics in financial services

Google, Symphony team up to use generative AI for voice analytics in financial services
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Brickbat: Don t Carry On

Canada's ruling Liberal-NDP coalition has introduced a bill in Parliament that would ban firms in federally regulated industries, such as banking and telecommunications, from bringing in replacement workers during a strike. The bill would require the firm and the union to negotiate which services can continue ahead of a strike. If they can't reach an…

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