This block. So this is not a normal air and light situation. This is one where the building was specifically designed with purpose and access. It talks to the design intent and design characteristics that makes coxhead such a significant architect. And i believe that requires more deference, and it disturbs me that i have not heard that addressed in the pmnd as a historic character issue. Its not just the views out, it is how the light comes into the house and plays with the interior design, which was a very purposeful part of the architecture. Thank you. President melgar thank you. Next speaker, please. Honorable commissioners, my father president melgar i think you are youre part of mr. Kaufmans team. Yeah, so i cant speak. President melgar yeah. You can speak during rebuttal. Hes mr. Kaufmans son, but he does not live at the property. Therefore, hes a member of the public living at a separate address. President melgar City Attorney, what do you think . [inaudible] president melgar o
Up. And muni metro in areas just where ridership is tracked was down. Goal 3 was to improve the environment and quality of life in San Francisco. Here we can see that the overall daily ridership for the system was down. However, cost per revenue hour was also down. Which is a good thing. However, i want to point out that a lot of times what that means, when that goes down, is that usually a decrease in service when ridership is low will gilaurentiu givelichiagive. Last performance metric is to create sorry not metric, the goal is to create a workplace that delivers outstanding service. And Employee Satisfaction again is on a scale of 1 to 5. It is still better than the neutral 2. 5, but did see a dip in fiscal year 2018. Absences were also up slightly in fiscal year 18 among operators. Okay. So we do verify that the accuracy of Data Collection and reporting was good. I said that wrong. Muni continues to make improvement in the processes that will help improve operational efficiencies a
Approve the minutes . All those in favor say aye . Any opposed . Item 5. Communications, i have none. Item 6, introduction of new or unfinished business. Board members, a new year, perhaps new business . Dire director heminger happy new year. We all received a copy of the review last month i believe. One thing i noticed, i think it does matter in the real world, the fta is hitting us on the question of how many buses we have spare. This is an issue that im sure many operators struggle with around the country. In this case, what they suggest is Something Like a 20 spare ratio. We have 40 . Double. And obviously, it probably has something to do with the fact that were not putting out the full service, but is it really that big of a gap, that that lack of full service entails . I thought it would be good get a report from staff. Okay. Hopefully that is an answer that can come back. Without objection, well ask the new director to provide an answer to that in his next report. Agreed. Yester
Meeting. Okay. Board members. We have the minutes in front of us. I assume there is no Public Comment on this item. Seeing none, comment is closed. Ill entertain a moment to approve the minutes . All those in favor say aye . Any opposed . Item 5. Communications, i have none. Item 6, introduction of new or unfinished business. Board members, a new year, perhaps new business . Dire director heminger happy new year. We all received a copy of the review last month i believe. One thing i noticed, i think it does matter in the real world, the fta is hitting us on the question of how many buses we have spare. This is an issue that im sure many operators struggle with around the country. In this case, what they suggest is Something Like a 20 spare ratio. We have 40 . Double. And obviously, it probably has something to do with the fact that were not putting out the full service, but is it really that big of a gap, that that lack of full service entails . I thought it would be good get a report
Facing some pretty significant challenges. The first is that we do not have sufficient staffing to realize the benefits of the technology. And the best way i can describe this is i think this thinking was the technology was going to do it for us. And what we are finding is that the technology has incredible potential but it needs bodies to react to the information. So what happened when we moved to the Transportation Management center and the new radio, we were running a call centre. An emergency or incident would come in the controllers would industrial on a piece of paper the key concern, they would dispatch somebody to respond to it. Our goal was to go from a call center to a Service Management center. But a few things happened. The first thing is the call volumes increased. This is very good news. It means it is now easier with the technology for our operatorses to reach the control sent center and to be able to ask for help and support. The second thing is the time for call increa