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Outsourcing Philippines: The role of advanced technology in fintech support

Outsourcing Philippines: The role of advanced technology in fintech support
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Ralf ellspermann

BPO Philippines: Why working with office-based agents delivers better outcomes

Office-based agents typically have access to better training and support compared to home-based agents.

The philippinesRalf ellspermann

Call center services in Philippines: How outsourcing can improve customer experience

In a mere 20 years, the country’s outsourcing sector has grown from a handful of call centers to become a US$30 billion business that generates 9% of the country’s GDP.

Ralf ellspermannCall centers

Contact center services in the Philippines: AI and its impact

Changes in digital technology are happening at lightning speed and nowhere faster than in the advancements of artificial intelligence (AI). The use of AI has brought about a revolution in how we do things in everyday life. “Anyone who has accessed a financial app through facial recognition, received

Ralf ellspermann

Contact Center Services Philippines: AI and its impact

While AI is making people’s lives more convenient, its effect on business, particularly in the call center industry, has been revolutionary. AI can enhance the job of call center agents and the services they provide.

Ralf ellspermann

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