Here are the different levels of maturity that they need to achieve to be leaders
The 21st century will be remembered as the age when digital technology transformed our society in arguably the same way as the industrial revolution, and electricity, defined progress in previous centuries.
The advent of smartphones, cheap cloud computing and advances in telecommunications, among others, have revolutionised how organisations operate and deliver services to consumers. The likes of Amazon, Netflix, Uber and Airbnb have demonstrated how a digital-first model can transform traditional industries like retail, media, mobility and hospitality. They have already created commercial success by leveraging technology to create superior customer value. However, the answer to the question “Are banks ready to make the digital transition?” relies on their ability to create better customer experiences and higher operational efficiencies using technology.