Deepak Samal has since filed a complaint with Railway Madad Indian Railway s official grievance redressal mechanism. Reacting to the incident, the CPRO of the Northeast Frontier Railway, Sabyasachi De said that the authorities are currently investigating the case.
As the man fell onto the tracks, Uma rushed to him and carefully guarded the man s head making him lean away from the moving train and towards the platform so that he did not get hurt. She also helped him keep still and until the train could make an emergency stop.
Railway passengers can now get unreserved and platform tickets without stepping out of home, senior divisional commercial manager Saurabh Kataria was quoted as saying in the report
The Railway Ministry has also shared that security at stations have been increased for crowd control. Our forefront staff are working 24x7 to ensuring smooth journey for passengers, it stated.