Indian Railway Catering and Tourism Corporation (IRCTC) operates the ticketing services of Indian Railways. Hence if an individual has bought e-tickets of any train and wants to cancel them due to any unforeseen circumstances then the only way it can be done is through the IRCTC website or IRCTC rail connect application.
IRCTC news: The railway ministry said that under in case of cancellation of tickets, the refund amount due as per Railway Cancellation of tickets and Refund of Fare Rule along with the total amount of GST charged at the time of booking is refunded in full.