day. our main web page, pg&e.com, which has all of the customer resources and tools such as address lookup, outage maps and downloadable map files, is fully operational and working normally. our customer notifications by e-mail, text and phone went out at 48, 24, and 4 hours in advance for the vast majority of customers impacted. if we didn t meet that exact time frame, it was because of changes to the forecast that caused slight changes to the scope of the event. our call centers are fully staffed with very short wait times. and overall we want all of our customers and communities to be aware of the tools and information we offer. we encourage customers to sign up to receive automated notifications when a psps is called in their community. i want to emphasize this point because it now appears as scott mentioned that there will be another round of safety shutoffs
to see what may or may not be necessary and if as many people need to be impacted as pg&e is saying. why haven t you been able to work with his office to give him the documents he says he needs? i m not sure we haven t worked with his office to give him the documents he needs. if he just asked for these, we may not have had time to do it. we have a few other things going on. i understand the concern about people have about the scope. as i said yesterday, if you look where the damage occurred on the system, more than 100 incidents, each of which could have started a fire, is exactly on the scope we predicted and did the psps. so i continue to think we got the scope right. we have really excellent meteorology here. i think we got the scope right and we will talk to the senator about whatever documents he needs. okay. one sort of logistical question. redwood city and san carlos have been on the san mateo list. i don t know if it s been updated in the last hour. but we re hearing that,
requests from our counties and tribes. we re offering each county remote or on-site mapping specialist to provide more realtime information and technical support. we re working with counties to finalize locations, community resource centers in the event we move forward with a psps tomorrow. as i said, our sole intent is to prevent catastrophic wildfire sparked by electrical equipment in the conditions we find ourselves in. this can happen even when the equipment is in good shape and all the vegetation is properly trimmed. we understand the hardship created by these shutoffs and there are safety risks on both sides, but again we ve seen the impact of wildfires both over the years and recently in southern california. we re determined not to let that happen. if we call this event and have to restore power, our employees will be once more in the field. i want to say a word about those folks.
helena. we are expecting low relative humidity with this weather event as well on thursday. we should see copious readings of relative humidities drop down into the teens and critical single digits with this event. we are looking at a second period, second general period of weather risk on thursday morning into friday as we do expect a santa ana wind event to unfold across southern california. that is not only expected to impact t tahachipie region of our service territory but also expected to impact southern california and on se s website they re considering psps for thursday into friday so this does appear to be a california-wide weather event that s happening. we do continue to closely monitor the forecast and we are
information where sutter county was still on the website all day long until about 4:30, even though your public information people had said it had been removed from the list and kern county had been added as early as 11:00 this morning and still it was on the website up until the beginning of this news conference. so with both of those issues, we re not even in the psps, how can you give any level of confidence this is going work during the psps when the information is still not updated on time and when it s still not always working? i think i said earlier the system has undergone significant testing since this morning. i can t speak to the sutter issue, i don t know. but we ve done everything we can to make sure this works. i will continue to make sure it works. i ll just add to that, we did have to lock it for a period of time to not do any changes while