REGINA Provincial Ombudsman Mary McFadyen released her annual report Thursday afternoon, this year there was a new focus on complaints related to the COVID-19 response and Saskatchewan corrections facilities. When the province declared a state of emergency in March 2020, many public agencies were forced to shift the way they interact with people in Saskatchewan and how they deliver services. In 2020, the Ombudsman received 2,492 complaints that were within its jurisdiction, 477 of those complaints – or 14 per cent – were related to COVID-19. While the pandemic drove complaints against some agencies up, it also resulted in fewer complaints for others. The Ombudsman said in 2020, complaints related to corrections and health services increased, while the Ombudsman saw a decrease in complaints about Social Services, SaskPower and SGI.