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Can I Have My COVID-19 Vaccine, Please? No

A recent trip to the pharmacy produced a sobering message: we need to do better at hybrid customer experience.

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Should Brands Take a Stance on Social Issues?

Many brands today get involved in social causes. But is that something consumers want?

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Customer Experience Leaders Share Strategies and Challenges

CMSWire Managing Editor Dom Nicastro has the customer experience tales from Nashville this week at Forrester's CX North America conference.

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