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CANANDAIGUA, NY For Leanne Bossert, the denials began in December 2020. I was shocked, I was scared, and I went away from my other kids and I cried, said Bossert, 38. I didn’t even know it was something that would happen. Her health insurance company, Excellus BlueCross BlueShield, denied coverage of proton radiation therapy treatment for her two brain tumors. As she admitted in a phone interview, the initial denial was jarring, as she thought the most difficult part of this scenario would be correlating all my records for the treatment, in addition to working out childcare needs for her four children during the six-week treatment.

New yorkUnited statesHelena shihBen cooperJim redmondLeanne bossertExcellus bluecross blueshieldDianem dewarBossert gofundmeYork university department of radiation oncologyUniversity at albanyCommunity investmentCentral nervous system eye services for massachusettsDepartment of healthProton therapy servicesFor leanne bossert