Latest Breaking News On - Problem handling - Page 1 : comparemela.com

Grant Kennedy, Group Hotel Support Manager, Eclipse Hotels Group At Eclipse Hotels Group, we pride ourselves on achieving the highest levels of guest satisfaction at all our hotels. But having worked in the industry for more than 20 years, I know it’s not that easy. With so many variables contributing to guest satisfaction, it’s challenging to identify the cause then research and source solutions all while keeping the hotels operating. Where do you start? Sameer Damji, EHG Managing Director, took inspiration from an exceptional guest experience and implemented it across our portfolio of hotels in Europe and the Caribbean. While on holiday with his family in the U.S., Sameer checked into a hotel only to find out that his room was not ready to accommodate them. After a phone call to the front desk to alert them of the issue, it was promptly addressed, and the crisis avoided. The problem recovery involved a call from housekeeping, delivery of the requested items and a follow-up ca

Sameer damjiCustomer service excellenceHotels groupOverall satisfactionProblem handlingRoom physical conditionஅதே டாம்ஜிவாடிக்கையாளர் சேவை சிறப்பானதுஹோட்டல் குழுஓவரால் திருப்திப்ராப்லம் கையாளுதல்அறை உடல் நிலை