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This is how to get through to a REAL HUMAN at Britain's biggest customer helplines

Our consumer champion SALLY HAMILTON picked up the phone to find the quickest way to speak to a real person on some of the UK s busiest helplines.

Number of lasting power of attorneys registered exceeds 1mn

Civil service probate delays hold up £34m earmarked for cancer research

Civil service probate delays are stalling cancer research and holding up millions in donations to charities, MPs have been told.

Minister's blitz on public sector's telephone queue hell

Ministers have vowed to crack down on the misery of endless waiting in a telephone queue while being tortured by holding musak.

The part-time probate office is compounding families' grief

Government services in Britain seem to be grinding to a halt. This week it was revealed that civil servants in the probate registry will no longer answer telephone enquiries after lunchtime. Their justification for this decision is that their huge backlog of probate documentation can only be tackled if they close their helpline at 1pm every day, for a period of at least three months.