A re-structure at newsagent supplier Menzies Distribution has been welcomed by trade body the NFRN as evidence of commitment to the business. As part of
Press Distribution Forum unveils new charter Print
The Press Distribution Forum (PDF) has published an updated charter.
The third edition of the charter, which confirms a renewed commitment by wholesalers, distributors, and publishers to ensure retailers receive a good service, is the result of a review conducted by the Press Distribution Review Panel under an independent chairman, who listened to the views of retailers.
A major change in the new charter is the reduction in complaint resolution stages down from three to two. This change has been made to effect clearer understanding across the industry and to guide the complainant more swiftly to arbitration should the need arise.