and they did tell me then that, you have been changed over to a prepayment meter, and it s like, oh, right, that s it. nothing. but now all energy suppliers in britain have signed up to a new code of practice so they can begin forcibly installing prepayment meters once again. the changes mean customers over 85, people with terminal illnesses and some lung conditions can t be moved on to prepayment meters. but the regulator says there will now be extra checks so other households who may be vulnerable will be protected as well. companies need to make sure that they make at least ten attempts to communicate with that customer to understand their circumstances. secondly, for all customers in this process, there needs to be a site welfare visit, again, so companies can understand the circumstances the customers are in. £30 credit will be added automatically when someone s switched so they don t get cut off in the process. that s reassured some organisations whose campaign for better prot
but now all energy suppliers in britain have signed up to a new code of practice so they can begin forcibly installing prepayment meters once again. the changes mean customers over 85, people with terminal illnesses and some lung conditions can t be moved on to prepayment meters. but the regulator says there will now be extra checks so other households who may be vulnerable will be protected as well. companies need to make sure that they make at least ten attempts to communicate with that customer to understand their circumstances. secondly, for all customers in this process, there needs to be a site welfare visit, again, so companies can understand the circumstances the customers are in. £30 credit will be added automatically when someone s switched so they don t get cut off in the process. that s reassured some organisations whose campaign for better protection. these rules are very specific- about the types of checks that need to happen after someone s beenl forced onto a prepaymen
regulation. foranyone practice and it is moved into regulation. for anyone watching this where they have had a prepayment meter forcibly installed, what can they do, if anything? they do, if anything? what is the situation as they do, if anything? what is the situation as far they do, if anything? what is the situation as far as they do, if anything? what is the situation as far as they they do, if anything? what is the situation as far as they are - situation as far as they are concerned? if situation as far as they are concerned? concerned? if you are on a prepayment concerned? if you are on a prepayment meter - concerned? if you are on a prepayment meter at - concerned? if you are on a prepayment meter at the l concerned? if you are on a - prepayment meter at the moment concerned? if you are on a prepayment meter at the moment that was installed against your wishes and you are really struggling to top it up, you should contact your energy supplier. they have it up. you
by footage showing british gas breaking into a property to fit a pre payment metre but charities say this announcement doesn t go far enough. our cost of living correspondent colletta smith has more details. for the last two months, energy suppliers have been banned from forcibly installing one of these. hello, british gas, your gas supplier. we are here with a warrant. it was after an investigation for the times showed this aggressive behaviour by contractors fitting physical meters for british gas. and after we revealed the thousands of households seeing their smart meters flipped into prepayment mode when customers didn t even know it was possible. yeah, theyjust cut me off. yeah, and i didn t know. i didn t know. i actually thought it was a power cut. and i was wondering what was going on. and they did tell me then that, you have been changed over to a prepayment meter, and it s like, oh, right, that s it. nothing.