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ibex Acclaimed by Frost & Sullivan for Leading the CALA Customer Experience Outsourcing Market with Its BPO 2.0 Model
February 4, 2021 GMT
SÃO PAULO (BUSINESS WIRE) Feb 4, 2021
Based on its recent analysis of the Central American and Caribbean customer experience outsourcing services market, Frost & Sullivan recognizes ibex ( www.ibex.co ) with the 2020 Central America and Caribbean Company of the Year Award. ibex is leading its client-partners in the new digital economy; leveraging agile technology platforms and dynamic operational strategies to offer scalable, flexible, and tailored experiences. As part of its BPO 2.0 model, ibex offers a fully realized vision for helping clients accelerate growth through transformative customer experiences.
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Lynn enables organizations to succeed at digital transformation by making it easy for them to develop and maintain sophisticated omnichannel engagement
SÃO PAULO, Feb. 2, 2021 /PRNewswire/ Based on its recent analysis of the Latin American contact center solutions market, Frost & Sullivan recognizes e-Contact (this is the right link for the company: https://www.e-contact.cl/) with the 2020 Latin America Technology Innovation Leadership Award for its Lynn platform. The unified platform brings together previously siloed or disparate channel solutions so that contact centers and enterprises may interact conversationally with consumers on their chosen channel via live agents or chatbots. It integrates with cloud contact center solutions and third-party bots, enabling users to manage and train artificial intelligent engines using an all-in-one, easy-to-use graphic interface.