out on seeing their loved ones at all this holiday season. we had to wait in a line that was four hours and still in line. and nobody s giving us any direction what tline to get in. a total you know what show here. according to southwest, nowhere to be found. hung up on multiple times. and southwest, they don t give any answer. they don t answer the phone. there s no option to rebook anything online. oh, also been on hold for 5 hours and 43 minutes. 5 hours and 43 minutes on hold. that logjam starting with the powerful winter storm that battered western new york. look at that in particular. this morning people in buffalo struggling to get food, water, medicine. basic necessities, after days of driving bans and closed stores. live to buffalo in a moment but want to start with the thousands of southwest airline cancellations this morning. cnn s adrieene broaddus is live at chicago s midwear airport and nick valencia at atlanta s airport. we see bags behind you.
up. a spokesperson here told me if midway was not the final destination for passengers they will not be able to get their luggage, and that s something else that has frustrated people, because they ve been here waiting. they can see their bags, but they weren t allowed to leave with them. jessica? ooh, boy . that is frustrating and enraging for a lot of people. the airline saying the weather caused this. pilots saying outdated software. nick, go to you in atlanta. what s happening there? is it any smoother there? reporter: well, a little more smooth than we re seeing in midway but the post-christmas travel chaos hit atlanta as well. this line behind me is a line for southwest. most of these passengers we ve spoken to have already had their flights canceled. they re in line here hoping to get options for rebooking. those that we have spoken to say they ve been here for an hour