Click the thumbs up >Former CitNOW director Paul Jordan has joined Rapid RTC as its new national accounts sales manager, the car retail lead management company has announced.
Jordan brings more than 40 years’ experience in automotive business development to his new role, where his responsibilities will include working with car dealer groups nationwide.
Previously, Jordan has held roles in dealer finance and insurance for the Bank of Scotland, as well as client services director for CitNOW, where his customer-focused role involved supporting the organisation’s expansion in the UK and global markets.
Pontus Riska, Rapid RTC s vice-president of sales and support, said: “Through lifelong successes in strategy development and building quality relationships within the industry, the depth of knowledge and valuable expertise that Paul brings us and our clients will play an important role in building strong partnerships across the country.”
Click the thumbs up > Our industry has made incredible strides with years’ worth of digital transformation happening in a very condensed period.
It s one positive motor retail can take away from pandemic lockdowns and business disruption, according to Pontus Riska, RAPID RTC VP sales and support (UK), who will be joined by Facebook s head of automotive Anita Fox in a presentation at Automotive Management Live Virtual, which starts on Wednesday, January 20.
Together they’ll draw on a wealth of data from both the social media platform and Rapid RTC’s experience of delivering digital communications and customer engagement on behalf of its 4,000 retail and manufacturing clients from around the globe.
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Anita Fox, head of automotive at Facebook, will join RAPID RTC s vice president of sales and support (UK) Pontus Riska at the Automotive Management Live Virtual online event to share ways for motor retailers to adapt and address car buyers changing behaviours.
Their co-presented session, entitled Embracing The Paradigm Shift , will bring AM Live attendees brand new insights on car buyers behaviours and tactics for dealers to shift their practices to address those habits. With accelerated industry changes upon us, retailers have adapted to the new landscape through an increased focus on their digital tools. But how can your business achieve sustained success in its digital transformation?
SsangYong picks RAPID RTC to support dealers customer experience
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Click the thumbs up >SsangYong Motors UK s dealer network is implementing RAPID RTC s Lead Manager platform to optimise franchisees responses to enquiries from prospective buyers.
SsangYong hopes it will help to deliver the timeliness and quality of responses that customers of its 62-site dealer network increasingly expect while social distancing restrictions remain in place.
Kevin Griffin, managing director of SsangYong Motors UK, said: “RAPID RTC Lead Manager provides a professional means for our dealers to respond to customer enquiries. It also allows for us, and our dealers, to manage those enquiries to ensure the best possible outcome.”