thank you very much indeed. welcome to both of you. we have got a number of questions that we have had in on this subject. a lot of interest, as you can imagine. richard burton, i m going to bring in a question from him, he asks what help will be provided if you transfer to a more expensive provider and struggle to pay your bill? this expensive provider and struggle to pay your bill? pay your bill? this is the really horrible shock that pay your bill? this is the really horrible shock that millions - pay your bill? this is the really horrible shock that millions of| horrible shock that millions of people who were on fixed term contracts are finding out. when you go to a new supplier, they will guarantee that your supply continues with no interruptions, guarantee you get your credit balance transferred or refunded, but they cannot guarantee the rate you are on. the best you can hope for at the moment is something in line with ofgem s energy price cap. many people, that is going to be