she s hysterical or if i m hysterical, she s hysterical. you don t have eyes on the scene. so you re hearing everything through antoinette and sending messages to police, but you re not sure where the police location is and how they re interpreting the messages. in this situation, it felt like i was there, like i could visualize what she was seeing and what she was going through. it s like i could see the gunman right there at the door. she said he s right here at the door. it s like i could see him through just her words. did he look at you a lot? did he was he kind of connecting with you a lot? not in the beginning. in the beginning he wouldn t even give me his name. all he said kept saying is, i m not on my medication, i m not stable. i m on probation. he told me to tell her to call the probation officer but he
yes. every word that she gave me, every demand, every request, i was trying to get it in as quickly as possible, and remain calm for her. that s important for an operator, to remain calm for the person on the other end. yes. if i m calm, she s calm. she s hysterical or if i m hysterical, she s hysterical. you don t have eyes on the scene. so you re hearing everything through antoinette and sending messages to police, but you re not sure where the police location is and how they re interpreting the messages. in this situation, it felt like i was there, like i could visualize what she was seeing and what she was going through. it s like i could see the gunman right there at the door. she said he s right here at the door. it s like i could see him
hysterical, she s hysterical. you don t have eyes on the scene. so you re hearing everything from you antoinette and sending messages to police, but you re not sure where the police location is and how they re interpreting the messages. in this situation, it felt like i was there, like visualize what she was seeing and going through. it s like i could see the gunman right there at the door. she said he s right here at the door. it was like i could see him through her words. did he look at you a lot? did he was he kind of connecting with you a lot? not in the beginning. in the beginning he wouldn t each give me his name. all he said kept saying is, i m not on my medication, i m not stable. i m on probation. he told me to tell her to call the probation officer but he couldn t give me the probation office number.
that is one reason i said to her one time, can i run? but then i knew if i ran, he was going to go in the hallway and it s an open hallway. he had already had all the ammunition on him. and he could have gone for the kids? he would have went straight for the kids. i knew that. are you typing all this information and it s going to police? yes. every word that she gave me, every demand, every request, i was trying to get it in as quickly as possible, and remain calm for her. that s important for an operator, to remain calm for the person on the other end. yes. if i m calm, she s calm. she s hysterical or if i m hysterical, she s hysterical. you don t have eyes on the scene. so you re hearing everything from you antoinette and sending messages to police, but you re not sure where the police location is and how they re
so you re hearing everything through antoineette and sending messages to police but you re not sure where the police location is and how they re interpreting the messages. in this situation, it felt like i was there, like visualize what she was seeing and going through. it s like i could see the gunman right there at the door. she said he s right here at the door. it was like i could see him through her words. did he look at you a lot? did he was he kind of connecting with you a lot? not in the beginning. in the beginning he wouldn t even give me his name. all he said kept saying is, i m not on my medication, i m not stable. i m on probation. he told me to tell her to call the probation officer but he couldn t give me the probation office number. told everybody to stop moving.