it was coming into the roof so there was no place to go. the water would go down here and then had nowhere to go. jen lived with the leaks for five years. it ruined our lives to the point we thought we would be scared to go on holiday, because we thought, what s going to happen if it rains? what s going to happen to the flooring? l&q has now fixed the gutters and the leak has now stopped butjen is dealing with the consequences. a few months back, this crack appeared, that ceiling board, this has completely detached from the roof. the water has caused it to bow in the middle. how do you feel about it all? honestly, it doesn t make me angry. itjust makes me really tired and it s sad because i have gone through anger now, itjust feels a bit relentless. l&q told us it has completed almost 2,000 jobs across the estate, including refurbishment to windows,
so, a0 years on, right to buy is still a big issue here because it fragmented the estate between tenant and owner. and then there is the second big moment that changed the estate, when the council transferred the houses that it still owned to a housing association. the housing association is called l&q and it s managed the houses here since 2010. like most housing associations, l&q is not for profit and should run the estate in the best interests of tenants. there was a place that has got associations which was seen at that time as fairly locally based, grassroots organisations with a social purpose.
they would be flexible, more nimble and more responsive and better managers and providers of social housing. across england, housing associations now manage 2.5 million properties. that s a million more than local councils. the idea of the community based small housing association began to fade and we now get very big enterprises, 100,000 homes. these don t look like the same small, community based organisations any more. l&q is the second biggest in the country. but we spoke to almost all of the 51 l&q tenants on the estate and 11 told us they were unhappy with the housing association but didn t want to appear on camera. tenants have complained about damp and mould in their homes, about communal lighting that doesn t work or broken heating systems, general disrepair. they say l&q simply
but it s notjust the tenants. some of l&q s neighbours are not happy either. you notice what you ve got on your plate? what does it say? le petit prince. jen glynn owned her property but l&q owns next door. in 2018, when that neighbour got a new roof from the housing association, jen got a problem. l&q s work on her neighbour s property blocked off jen s gutter. with nowhere to go, the water flooded into her home. it was happening on both sides. that s the volume from when it was raining. every time there was heavy rainfall, it would be between 5 and 7 litres. coming into the property?
doesn t fix the problems. 0ne tenant on the estate says they have been complaining to l&q for eight years. their grandson filmed the house for us. this collapse and my nan s bed was directly below. by her feet as she slept at the other end of the bed. it collapsed on her in the early hours of one morning two years after the roof collapsed, the home still hasn t been repaired and the mould is still there. this is the bathroom. this one was less affected than the rooms i ve been showing. the housing ombudsman, who checks out complaints, has just started an investigation into l&q s consistent poor performance with damp and mould complaints. but it s notjust the tenants. some of l&q s neighbours are not happy either.