The hospitality industry is one of the most financially impacted industries by COVID-19. As a dominant group among the hotel owners in the USA, a large segment of the Indian American community has felt its financial impact.
As the hotel industry struggles to regain its footing while the pandemic continues unabated, ensuring the safety of customers and employees in a hotel is not only a requisite obligation of a hotel owner/manager but it is also a key step towards recovery.
According to a recent survey by Magid, the traveling public is often reluctant to travel and stay at hotels because they do not trust hotels to do everything possible to ensure their safety. Any hotel that is striving for normalcy, gaining a trust of the traveling public is one of the key factors in attracting the customer back.