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In 2020, the Toyota Motor Manufacturing Canada (TMMC)’s South Plant in Cambridge, Ontario, which produces the Lexus RX, received a Bronze award for the third time in a row, to make eight times in total. In 2019, the North Plant received the Platinum award – best in the
world – for its Toyota Corolla production. This is the plant’s third Platinum award, and in just over 30 years of production, it has won eighteen J.D. Power Plant Quality Awards.
The J.D. Power Initial Quality Study awards are now in their 35th year. In 2020, significant changes were introduced regarding how the awards were calculated, as well as who won them. The measure for highest-ranking brands and models now includes a focus on “components that fail and features that are difficult to use, hard to understand, or don’t work the way owners want.” This is a much-needed measure that reflects that, as fast as technology is moving, if users can’t keep up, or if vehicles aren’t making it accessible fo