AR, Tab E.2, Award Decision at 7.
With regard to Pioneer’s quotation, the agency specifically noted that Pioneer received five strengths, and one weakness under the most important factor, technical approach. AR, E.1, Technical Evaluation Summary at 5. Pioneer’s weakness related to the statement in Pioneer’s quotation that it was going to employ a call analytics software that it had not previously used.
Id. Based upon this statement, the agency concluded that without prior experience in using this particular software analytics system or something similar, that “there is potential for risk to the IRS of having incidents, complaints, or negative audit findings result from Pioneer-taxpayer interactions.”