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Phoenix rental help line overwhelmed as online portal delay continues ABC15 and last updated 2021-03-16 22:31:30-04 PHOENIX — Phoenix residents who are attempting to apply for COVID-19 rental relief funds before evictions resume on April 1 are being met with busy phone lines and no way to file electronically. The Emergency Rental Assistance program is being funded by $51.1 million allocated to Phoenix in the federal COVID-19 relief package passed in December 2020. The money was received on January 19 and the city’s program launched on March 8. But some who need the help tell ABC15 they have not been able to apply. Phoenix resident Javier Cabrera said he has spent hours trying to get through on the phone line designated for the program.

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