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Omotenashi: Elevating Your Customer, Employee Experience Through Genuine Care

Embracing omotenashi can be the key to building truly joyous experiences for your customers and long-term brand loyalty.

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Philippe Clarinval has been appointed General Manager at Grand Hotel Les Trois Rois in Basel

A member of the Swiss Deluxe Hotels group and of the Leading Hotels of the World, this five-star establishment gains, with Philippe Clarinval, a successful and experienced hotelier with a solid academic background. After an MBA, Philippe Clarinval devoted himself last year to his doctorate at the University of Liverpool.

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People on the Move: Conrad, Mariott, First Hospitality – HOTELSMag com

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The 20 Best Luxury Hotels in the World That Give Back

The 20 Best Luxury Hotels in the World That Give Back
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Fostering The Right Culture Leads To Sustainable Success

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