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Like many people, Mark Rugaber found it difficult to track down some of the essential items necessary to weather a pandemic. Masks, gloves and other forms of personal protective equipment (PPE) were hard to retrieve with backorders and delays borne of high demand. And, with the added stress and costs of running a home-cleaning business, Rugaber was concerned following a major dropoff in business due to concerns around the novel coronavirus. We were down almost a quarter for the year, he said, adding that while the first fiscal quarter didn’t have much impact, from the pandemic, by March, things really started slipping.