Despite a recent security breach, the NSW Digital Driver Licence (DDL) has reached 77 per cent adoption across the state, driven by its ease of use and the necessity of citizens to interact digitally with the government during the pandemic. With the same legal status as the plastic driver's licence, the DDL’s novel pairing of identity management systems with verification services is becoming a north star for the federal government to follow as it seeks to simplify government services and secure its virtual borders. While the breach exposed some shortcomings in the system, former minister for customer service and digital government Victor Dominello said the Department of Customer Service transparency and quick efforts to address the incident shows that citizens' trust the digital approach compelling other states and federal government to consider similar identity management solutions.
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