there are no delays or keep on top of it and get rid of something that could hurt our numbers? well, for what i ve witnessed, it s based on a performance goal. how is that performance measured? that performance is measured based on the ability to turn around an application from beginning to end within five days. there s an acceptable percentage that we have to have, which is in excess of 80% for all applications that comes into that office. what you find is that there s extensive pressure on the staff to process applications, to focus our attention to applications based on specific campaigns. for example, i shared with your producer that we actually put incoming applications aside so we could focus on the aca related applications that came in over haste summer. that s wrong. we should treat each veteran equally and focus on applications as they come in,