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Dubai RTA launches 106 digitisation initiatives DUBAI, February 1, 2021 Dubai’s Roads and Transport Authority (RTA) has embarked on a roadmap encompassing 106 initiatives for the transformation of Smart Services to Digital Platforms 2020-2022. “The Digitisation Plan 2020-2022 aims to transform all services to digital platforms and improve the content of the existing digital services,” said Ahmed Mahboub, Executive Director of Smart Services, Corporate Technology Support Services Sector, RTA. “The process involves holding virtual brainstorming sessions to screen the needs of RTA’s agencies & sectors taking into consideration public feedback. We aim to cascade these in a coordinated style that systematically meets the needs. The digitisation of RTA’s services has exceeded 95% and contributed to boosting the customers happiness index to as much as 96%, and reducing customers complaints to as low as 30%.

United arab emiratesAhmed mahboubCorporate technology support services sectorSmart servicesSmart services to digital platformsTradearabia news serviceTransport authorityDigital platformsDigitisation planExecutive directorSmart dubaiPeople happinessTradearabia newsMiddle east trade newsGcc business newsIndustry news