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With Digital Commerce Surging, Social Media Looks for Its Place in Retail

TECHNOLOGY By Andrew Asch | Thursday, January 21, 2021 Social media has minted its own internet celebrities, but many entrepreneurs are trying to judge whether platforms such as Instagram and Facebook will make fortunes for retailers. With the billions of people checking social media every day, these platforms should be natural candidates for shopping. In mid-2020, the platforms, both owned by Facebook Inc., the Menlo Park, Calif., technology conglomerate that earned more than $70 billion in 2019, introduced Instagram Shops and Facebook Shops. In the future, consumers will be able to pay for items through Facebook’s Messenger and Instagram Direct. The timing to introduce the Shops feature could not be better. 2020 was the year that digital commerce skyrocketed. E-commerce sales increased 49 percent during the 2020 holiday season, according to a report from

Next up for retailers: A big wave of gift returns

Next up for retailers: A big wave of gift returns Toggle share menu Advertisement Next up for retailers: A big wave of gift returns FILE PHOTO: A woman takes pictures of the Christmas window at the Macy s Herald Square store in New York City, New York, U.S., November 20, 2020. REUTERS/Eduardo Munoz 25 Dec 2020 08:20PM (Updated: 26 Dec 2020 09:50AM) Share this content Bookmark NEW YORK: As shoppers tuck their final Christmas presents under the tree, US retailers are bracing for a record-setting flood of returns of online gifts bought during the deadly surge in coronavirus cases. To make the process more efficient, retailers including Walmart Inc and Target Corp let shoppers drop unwanted gifts at FedEx or United Parcel Service drop-off sites.

A big wave of gift returns

A big wave of gift returns Business December 26, 2020 NEW YORK: As shoppers tuck their final Christmas presents under the tree, U.S. retailers are bracing for a record-setting flood of returns of online gifts bought during the deadly surge in coronavirus cases, Reuters reported. To make the process more efficient, retailers including Walmart Inc and Target Corp let shoppers drop unwanted gifts at FedEx or United Parcel Service drop-off sites. Others, including Best Buy, Dick’s Sporting Goods and Nordstrom, are offering curbside returns for the first time as efforts to stop the spread of COVID-19 have shuttered stores or reduced the number of customers allowed inside.

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