that the airline blames the process and not the people. and you don t want the guys fired, because they are trying to expedite the plane taking off on time. i don t, but talking to air canada today, and they said that look, two things are going on here, and one is that the guys are not representative of the proud culture that 27,000 other employees try to articulate everyday to their paying pas n passengers and for that reason they should be fired, but at the same time, they are recognizing that there was a process that wasn t given to them, and that hopefully they will have a deeper con sversation with the management of how the prevent it from happening in the future, but these two guys have a big road to hoe to keep their jobs. you think this is not going on behind the scenes? well, i would have to say that the guys who set up the baggage ramps don t design 20 feet of gravity for the average